Online Arasta Live Support Chat
Chat welcome message
Hello! To assist you, we process the messages you send through this chat and, if you provide them, your name, contact details, and order information. We use this information to answer your questions and help with products, orders, delivery, or returns.
Chat records are retained for [retention period]. For more information, please read our [Privacy Policy]([privacy policy link]).
Please do not share payment card details, passwords, or special category personal data in this chat.
Privacy Notice: Processing of Personal Data Through Live Support Chat
Data controller:Online Arasta
Website: https://onlinearasta.com/
Email: onlinearasta@gmail.com
Telephone: +31 6 86163500
Address: Emmerikstraat 25, 7418 CM Deventer, Overijssel, the Netherlands
What data do we process, and why?
When you use the live support chat, we process the contents of your messages and, if you provide them, your name, email address, telephone number, and order information. The chat provider may also process technical data such as the time of the chat, your IP address, and information about your device and browser.
We use this data to answer your questions, provide the information or assistance you request, follow up on orders and returns, provide customer support, and keep the chat service secure. Where necessary, we also process data to meet our legal obligations.
Legal basis for processing
Depending on the nature of your request, we may process your data:
- To take steps at your request before entering into a contract, or to perform an existing contract;
- To comply with our legal obligations;
- Where there is no contract or legal obligation, on the basis of our legitimate interest in responding to your request and providing customer support, provided that this interest does not override your rights and freedoms.
Who do we share your data with?
Your chat data may be accessed by [name of chat service provider], which provides our chat service, and by [any other service providers, if applicable], which provide technical hosting or support. Complete this section with the service providers you actually use.
Retention period
We retain chat records for [specified retention period] after the chat ends. If a record relates to an order, complaint, or legal obligation, the applicable retention period for that record may apply.
Transfers outside the European Economic Area
If data is transferred outside the European Economic Area in connection with the chat service, specify the destination country and the safeguards in place: [country and safeguards].
Your rights
Subject to the conditions set out in the GDPR, you may have the right to access your personal data, request its correction or deletion, request restriction of processing, and receive your data in a portable format. You may object where processing is based on legitimate interests. If processing is based on your consent, you may withdraw that consent.
To exercise your rights, contact us at onlinearasta@gmail.com. You may also lodge a complaint with the competent data protection supervisory authority.
If you use an AI-powered chat, add this notice: Some responses in this chat may be generated by an automated system. You can request to speak with a customer service representative at any time.