Terms & Conditions
Last updated: 19 October 2026
1. About us
This website is operated under the name Online Arasta by [full legal business name or business owner’s name].
Website: https://onlinearasta.com/
Email: onlinearasta@gmail.com
Telephone: +31 6 86163500
Address: Emmerikstraat 25, 7418 CM Deventer, Overijssel, The Netherlands
Business registration number: [registration number, if applicable]
VAT number: [VAT number, if applicable]
2. Scope
These Terms & Conditions apply to orders placed through our website by consumers and, where applicable, business customers. By placing an order, you agree to these Terms & Conditions.
Before completing an order, please review the product description, total price, delivery information, and any product-specific terms shown on the website.
3. Products and availability
We take reasonable care to ensure that product descriptions, images, and prices are accurate. Images are for illustrative purposes; minor differences may occur where permitted by law.
All orders are subject to product availability. If a product becomes unavailable after you place an order, we will contact you and refund any amount paid for that product if we cannot fulfil the order.
4. Prices and payment
Prices and any applicable taxes, delivery charges, and other costs will be shown before you place your order. The total amount due will be displayed before payment.
We accept the payment methods shown at checkout. Payment is due when you place your order, unless the checkout states otherwise.
If a clear pricing error appears on the website, we will contact you before processing the order. You may confirm the order at the correct price or cancel it for a refund.
5. Placing and accepting an order
You can review and correct your order details before submitting your order. Your order is an offer to purchase the listed products.
We will send an order confirmation by email. A contract is formed when [state when the order is accepted—for example, when we send the order confirmation or dispatch the products]. We may decline an order where legally permitted, including when a product is unavailable or a payment is not authorised. If we have already received payment, we will refund it.
6. Delivery
We deliver to [countries or regions served]. Available delivery options, estimated delivery times, and delivery charges will be shown at checkout.
Estimated delivery dates are not guaranteed unless we expressly state otherwise. If delivery is delayed or we cannot deliver your order, we will contact you and explain the available options. Your statutory rights remain unaffected.
7. Right to withdraw from an online purchase
If you are a consumer, you generally have the right to withdraw from an online purchase within 14 days without giving a reason. For goods, the period usually starts on the day you or a person you designate receives the goods.
You can exercise this right through our online withdrawal function at [link to the online withdrawal function], by emailing onlinearasta@gmail.com, or by using the model withdrawal form below. The online withdrawal function must be available on our website.
After notifying us that you are withdrawing from the contract, you must send the goods back within 14 days to:
Return address: [return address]
You are responsible for the direct cost of returning the goods if we informed you of this before your purchase. If goods cannot normally be returned by post, any applicable estimated return cost will be disclosed before you place your order.
You may handle the goods as necessary to establish their nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is necessary for that purpose.
Refunds
If you withdraw from the contract, we will reimburse payments received from you, including the cost of standard delivery where required by law. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first.
We will make the refund within the period required by applicable law, using the same payment method you used unless you agree otherwise. We will not charge a fee for the refund.
Exceptions
The right to withdraw does not apply in certain situations provided for by law. These may include personalised or made-to-order goods, certain perishable goods, and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception will be identified before you place your order. Your statutory rights are unaffected.
8. Model withdrawal form
You may use this form to withdraw from a purchase, but you do not have to use it.
To: Online Arasta, [full legal business name], [return/contact address], onlinearasta@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
- Product(s): [description]
- Ordered on: [date]
- Received on: [date]
- Name: [your name]
- Address: [your address]
- Email address: [your email]
- Date: [date]
9. Faulty, damaged, or incorrectly described goods
If a product is faulty, damaged, or does not conform to its description, contact us at onlinearasta@gmail.com and include your order number and details of the issue.
Your statutory rights concerning goods that do not conform to the contract remain unaffected. These rights are separate from the right to withdraw from a purchase.
10. Complaints and customer support
For questions, complaints, or support with an order, contact us at onlinearasta@gmail.com or +31 6 86163500. Please include your order number so we can assist you.
11. Website use and intellectual property
Website content, including text, images, logos, and design, is owned by or licensed to Online Arasta and may not be copied or used without permission, except as allowed by law.
You must not misuse the website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes.
12. Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful. Nothing in these Terms & Conditions limits your mandatory consumer rights.
13. Privacy and cookies
Our processing of personal data is explained in our [Privacy Policy]([privacy policy link]). Information about cookies and similar technologies is set out in our [Cookie Policy]([cookie policy link]).
14. Changes to these Terms
We may update these Terms & Conditions from time to time. The version in force when you place an order will apply to that order. The latest version will be published on this page.
15. Governing law
These Terms & Conditions are governed by the laws of the Netherlands, without limiting any mandatory consumer protections that apply under the laws of your country of residence.
16. Contact
Online Arasta
Email: onlinearasta@gmail.com
Telephone: +31 6 86163500
Address: Emmerikstraat 25, 7418 CM Deventer, Overijssel, The Netherlands